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Support FAQs

About BoxNation

When can I subscribe?

Right now! We recommend you subscribe as early as possible so you don't miss a minute of action.

How long do I have to sign up for?                      

There's no minimum term.                             

Do I have to pay for anything else?

No, you just pay an £8 registration fee* to start (excluding Virgin Media customers) and then £12 each month* for your membership.

*BoxNation subscription is £12 per month plus £8 registration fee for Sky TV and new livesport.tv customers. £10 per month with no registration fee for Virgin Media customers.​ No minimum term. Terms & conditions apply.

Is it available on Virgin?

Yes, BoxNation is available on Virgin platform, channel 546. You can subscribe now by calling 0845 840 7777 or through your TV remote.

Is BoxNation available online?

Yes, you can subscribe to watch BoxNation online now if you're based in the UK.

It costs just £12 per month* for full access (minimum three months + £8 signing on fee for new customers only).

*BoxNation subscription is £12 per month plus £8 registration fee for Sky TV and new livesport.tv customers. £10 per month with no registration fee for Virgin Media customers.​ No minimum term. Terms & conditions apply.

Is it available in HD?

Yes, you can find BoxNation Live HD on channel 490 if you're a Sky customer and have HD enabled equipment.

Is it available overseas?

Outside the United Kingdom, the channel is available to customers in the Republic of Ireland through the Sky platform, and also online and through our app. We are looking to launch in other countries but are unable to commit to anything at this moment.

Subscription

How do I subscribe if I am a Sky customer?

You can subscribe by clicking on the 'Subscribe Now' button in the top right corner of the website, which will take you to the Subscribe page. On the subscribe page select whether you are a new or returning BoxNation subscriber in order to follow the easiest online subscription steps for you. Please ensure you have your Sky viewing card number and payment details to hand.

How do I subscribe if I am a Virgin Media TV customer?

If you are a Virgin Media customer you can either call Virgin Media or add the channel using your TV remote.

Call 0845 840 7777 to add the channel, or use your TV remote and the following instructions:

  • TiVo: Press Home > Help > TiVo Box > TV Channel Upgrades and follow the instructions
  • V Boxes: Press Home>Interactive>TV Channel Upgrade

Can I subscribe over the phone?

If you are a Sky TV customer the only way you can subscribe is online. Please visit our subscription page and follow the steps.

If you are a Virgin Media customer you will need to contact the platform directly to add BoxNation to your TV package. The number to call is 0845 840 7777.

How do I find my Sky viewing card number?

On a Sky+ box: Press the services button on your remote; then select Systems set up (option number 4); and then Systems details (option number 5).

On a Sky+ HD box: Press the services button; then select option number 3 on screen to view your viewing card number.

How long will it take for me to watch the channel after I have subscribed?

The channel is normally activated within 20 minutes but can take up to 4 hours during peak times. We therefore recommend you subscribe as early as possible before an event you want to watch to make sure you don't miss a minute of it. To ensure there is no delay when sending your signals please ensure...

  1. Your viewing card is inserted into your digital box
  2. You avoid using interactive services
  3. You do not remove the viewing card after signal has been sent

Can I get Box Nation on multi-room?

Yes, Simply follow our subscription process for all viewing card numbers that you would like activated to BoxNation & take out a new subscription for each card.

My phone line isn't connected to my Sky box. Can I still subscribe?

Yes, you don't need your phone line to be connected to subscribe. But you STILL need to put your phone number (the one Sky have listed for you) into the subscription form.

How do I unsubscribe?

To end your BoxNation subscription, please call our support line on 0344 842 5005, we're open 10am-7pm Monday to Sunday.

How do I find my Sky pin number?

How to set up or reset your Sky TV PIN

  1. Sign in to the TV settings section of My Sky using your Sky iD and password.
  2. Under the header Your TV PIN, enter a new four-digit PIN in the New PIN field. Avoid using your date of birth or any other combination that might be easy for others to guess.
  3. Repeat the new PIN in the Confirm PIN field.
  4. Select Update security PIN.

Resubscription for Sky Customers

Where do I resubscribe?

Please resubscribe on the BoxNation website, by clicking on the link on the subscribe page and then selecting the yellow button that says "Returning Customer Subscribe Now".

Please do not go to Paywizard to resubscribe; and please do not top up your old Paywizard account.

I wish to resubscribe, how do I do this?

 

  • Step 1: You can resubscribe by clicking on the 'Subscribe Now' button in the top right corner of the webpage.
  • Step 2: Select the yellow button that says "Returning Customer Subscribe Now" for a quicker subscription route
  • Step 3: Enter your Sky viewing card number  in the PayWizard Form then click the button "Buy now with PayWizard"
  • Step 4: When transferred to the PayWizard login screen please ensure you login with your existing PayWizard details. Do not create a new PayWizard account (using a different PayWizard account may result in your viewing being delayed)
  • Step 5: Once on the 'Set Up Regular Payment' screen you can enter new payment details or click confirm if existing details are correct and up to date

What details do I use to resubscribe?

Returning customers should use the same details they used the first time they set up their BoxNation and PayWizard account

This means the same:

- Username (this is the email address you first signed up with)

- Viewing card number

Pay-Per-View

What is BoxNation Live HD pay-per-view?

Pay-per-view is a new service we're offering where you gain access to BoxNation Live HD for an entire live event in high definition, including all of the undercards.

It currently costs £30.00 to watch a live event and is available to Sky viewers with HD enabled equipment on channel 490. Visit this page for more information.

Remember, BoxNation subscribers get access to all the live fights and the BoxNation Live HD channel for only £12** per month and the only way to access all of our great weekly programming, behind-the-scenes documentaries, big fight build-up shows and classic fights is to subscribe to BoxNation now.

How do I buy a BoxNation Live HD fight?

To buy a fight as pay-per-view, simply register your details here online and then pay for the channel, which you can either do online or through your remote.

Buying online

Once you've registered your details, you'll be prompted to pay online. Simply enter your details and confirm your purchase and a one-off payment will be taken from your designated bank account.

Buying through your remote

After you've registered your details online, you can then make your payment for the channel using your Sky TV remote provided your Sky account is associated with a phone number or online account with Sky.

Simply press "Box Office" at the top of your remote and follow the on-screen instructions or visit channel 490, press "Select" and follow the on-screen instructions.

You will then gain access to the channel for the weekend's live fights.

REMEMBER if you subscribe to BoxNation, currently just £12 per month**, you will get access to all live events on BoxNation Sky Channel 437 AND BoxNation Live HD Channel 490 for no extra cost, plus all the build ups, interviews, Bunce's Boxing Hour and much more! Subscribe to BoxNation now.

 

**BoxNation subscription is £12 per month plus £8 registration fee for Sky TV and new livesport.tv customers. £10 per month with no registration fee for Virgin Media customers.​ No minimum term. Terms & conditions apply.

I'm already a BoxNation subscriber, do I have to pay-per-view?

No, if you're already a subscriber on the Sky platform and have HD equipment then you don't have to do anything, or pay any additional costs - you'll be able to access all of our live fights on BoxNation and BoxNation Live HD at no extra cost on Sky channel 490.

When can I buy a BoxNation Live HD pay-per-view fight?

You can buy the fight up to seven days in advance. We recommend buying the fight early to make sure you don't miss a moment of the action.

Can I record a pay-per-view fight to watch later?

Yes, after you have bought the fight simply find the event in your Sky planner by pressing "TV guide" on your remote, then press "record" and follow the on-screen instructions to "buy" the event for £0.00 (don't worry, no charge is applied to your account).

I don't have HD and/or Sky, can I still pay-per-view?

Unfortunately not. This service is currently only available to Sky viewers with HD enabled equipment.

I still have questions, what should I do?

Call us between 10am and 7pm any day of the week on 0344 842 5005.

BoxNation App for Watching on Your Mobile or Tablet

Looking for information, or support, for our mobile and tablet app?

Please visit our dedicated app FAQ page here.

No Signal After Subscription

I subscribed 1 hour ago but I am still unable to view Box Nation?

Signals normally take 20 minutes but can take up to 4 hours at peak times. Please ensure your viewing card is fully inserted into your digital box and your viewing will be with you as soon as possible.

I subscribed over 4 hours ago but I am still unable to view Box Nation?

We recommend contacting us to validate that the subscription has been processed correctly.

Viewing Problems

What do I do if the following message appears: Channel / Programme Not Available

If you are receiving this error message, it is likely that the viewing card has not been inserted correctly. Remove and re-insert your viewing card into the slot marked Sky viewing card.

Please ensure that:

  • The arrow on the viewing card is facing in to the slot.
  • The gold chip on the viewing card is facing down.

What do I do if the following message appears: No satellite signal being received

Try rebooting your box and checking your cable connections - Switch off your Sky box and TV at the mains. Next check that all the wires are firmly inserted into your Sky box and television. After three minutes, switch your Sky box and TV back on. If you are still experiencing this issue please contact your satellite provider.

What do I do if the screen is blue or blank?


Try rebooting your box and checking your cable connections - Switch off your Sky box and TV at the mains. Next check that all the wires are firmly inserted into your Sky box and television. After three minutes, switch your Sky box and TV back on.

What do I do if I keep losing signal whilst watching?

Heavy rain, snowfall, electrical storms or gales are common causes for satellite signals not being received by your digital box which can and does affect the quality of your picture. This is usually a temporary problem which will resolve itself once the weather conditions return to normal.

How do I make sure I record all of the fight?

Due to the nature of live boxing, shows sometimes exceed their time slots.

As a result, we advise all users to manually add time to the length of their recording to ensure they don't miss a single moment.

Click here for instructions for Sky viewers.

Or, Virgin users, click here.

PayWizard

What is PayWizard?

PayWizard is a quick and easy way to pay for your BoxNation subscription.
You will be setting up a PayWizard account as part of the subscription process to manage your monthly payments.

Why do I need to set-up a PayWizard account to subscribe?

PayWizard manages your subscription to BoxNation so that you can login and check your monthly payments. 

Is PayWizard secure?

Yes absolutely.

We understand the importance of using a trusted and safe system for taking payments through the BoxNation website. The PayWizard payment system has been developed to be as secure as possible and is PCI_DSS (Payment Card Industry Data Security Standard) Tier 1 compliant. 

How do I manage my payment method?

PayWizard is currently the only payment method accepted by BoxNation.

After selecting Sky on the subscription page, you'll be directed to the PayWizard page where you'll be asked to register and set up a PayWizard account.

During this process you'll currently be prompted to set up payments of £12* (€15 for ROI customers), which will be taken monthly from the credit card you enter, as well as paying a registration fee of £8* for new or resubscribing Sky customers.

You should receive a confirmation email from BoxNation and PayWizard once this has been set up successfully.

Note: there is no need to set up or top up an 'ewallet' as part of this process - subscription payment cannot be taken from ewallet accounts.

*BoxNation subscription is £12 per month plus £8 registration fee for Sky TV and new livesport.tv customers. £10 per month with no registration fee for Virgin Media customers.​ No minimum term. Terms & conditions apply.

How do I add or replace my card details in PayWizard?

You can add your payment card details to your PayWizard account to ensure that your BoxNation subscription payments can be processed. Follow the instructions below:

1. Log into your account at www.mypaywizard.com using your email address and your existing password.

2. Once you are logged in, click 'Payment Details' at the top of the page; and

3. Select the option to 'add new card details'

4. Follow the on screen instructions

5. To associate the new payment card details to your BoxNation subscription, please follow the steps below:

       - Click 'Subscriptions' at the top of the page;

       - Select 'Manage subscription' on the subscription you wish to add new details to;

       - Click on the button to the left of the payment card you now wish to associate with your subscription 

I'm having issues subscribing through PayWizard.

If you are having issues subscribing, it's normally due to one of the following:

- Service is temporarily down due to high volumes
- We don't accept Maestro cards
- Your phone number and postcode needs to match EXACTLY those that you've registered with Sky
- The address you register with PayWizard must also match the address that your chosen credit or debit card is registered to

Before phoning our support line, please double check the last three points above don't apply to you.

What can I do if I have a PayWizard problem?

You can contact the PayWizard customer service team through the contact us page.

Do I need to 'top up' my PayWizard account?

No, you are not required to 'top up' your PayWizard account for your BoxNation subscription. Each month BoxNation will ask PayWizard for you monthly subscription fee and this will be debited directly from your chosen payment method.

I have forgotten my username and password?

Your username is your email address. If you're a returning subscriber, this should be the same email address that you used when you first subscribed.

If you have forgotten your password there is a link on PayWizard under 'password' that you can click in order to be emailed a password reset.

 

haven't found an answer?

If you can't find the solution in the FAQs area on the left, which we hope you can, please contact us (using the form below), and we will get back to you soon with an answer (10am-7pm Monday to Sunday).





Just submit the form or,
alternatively call us on
0344 842 5005

Or 44344 842 5005 in ROI

10am-7pm Mon-Sun
 
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