If you can't find the solution in the FAQs area on the left, which we hope you can, please contact us (using the form below), and we will get back to you soon with an answer (10am-7pm Monday to Sunday).
About BoxNation
Q: When can I subscribe?
A: Right now! We recommend you subscribe as early as possible so you don't miss a minute of action.
Q: How long do I have to sign up for?
A: There's no minimum term.
Q: Do I have to pay for anything else?
A: No, you just pay a £10 registration fee to start (excluding Virgin Media customers) and then £10 each month for your membership.
Q: Is it available on Virgin?
A: Yes, BoxNation is available on Virgin platform, channel 546.
Q: Is BoxNation available online?
A: Yes, you can subscribe to watch BoxNation online now if you're based in the UK or Republic of Ireland.
You can either pay £10 per month for full access (minimum three months + £10 signing on fee for new customers only), or get seven-day access for just £15.
Q: Is it available in HD?
A: Unfortunately it is not currently available in HD, but we are filming all our programming in HD, and we are now intending to launch an HD service in 2013.
Q: Is it available overseas?
A: Outside the United Kingdom, the channel is available to
customers in the Republic of Ireland through the Sky platform. We
are looking to launch in other countries but are unable to commit
to anything at this moment.
We do however now have an online service available here.
Subscription
Q: How do I subscribe if I am a Sky customer?
A: You can subscribe by clicking on the 'Subscribe Now' button in the top right corner of the website, which will take you to the Subscribe page. On the subscribe page select whether you are a new or returning BoxNation subscriber in order to follow the easiest online subscription steps for you. Please ensure you have your Sky viewing card number and payment details to hand.
Q: How do I subscribe if I am a Virgin Media TV customer?
A: If you are a Virgin Media customer you will need to call the platform directly to add BoxNation to your TV package. The number to call is 0845 840 7777.
Q: Can I subscribe over the phone?
A: If you are a Sky TV customer the only way you can subscribe is online. Please visit our subscription page and follow the steps.
If you are a Virgin Media customer you will need to
contact the platform directly to add BoxNation to your TV package.
The number to call is 0845 840 7777.
Q: How do I find my Sky viewing card number?
A: On a Sky+ box: Press the services button on your remote; then select Systems set up (option number 4); and then Systems details (option number 5).
On a Sky+ HD box: Press the services button; then select option number 3 on screen to view your viewing card number.
Q: How long will it take for me to watch the channel after I have subscribed?
A: The channel is normally activated within 20 minutes but can take up to 4 hours during peak times. We therefore recommend you subscribe as early as possible before an event you want to watch to make sure you don't miss a minute of it. To ensure there is no delay when sending your signals please ensure...
- Your viewing card is inserted into your digital box
- You avoid using interactive services
- You do not remove the viewing card after signal has been sent
Q: Can I get Box Nation on multi-room?
A: Yes, Simply follow our subscription process for all viewing card numbers that you would like activated to BoxNation & take out a new subscription for each card.
Q: My phone line isn't connected to my Sky box. Can I still subscribe?
A: Yes, you don't need your phone line to be connected to subscribe. But you STILL need to put your phone number (the one Sky have listed for you) into the subscription form.
Q: How do I unsubscribe?
A: To end your BoxNation subscription, please call our support line on 0844 842 5005, we're open 10am-7pm Monday to Sunday.
Resubscription for Sky Customers
Q: Where do I resubscribe?
A: Please resubscribe on the BoxNation website, by clicking on the link on the subscribe page and then selecting the yellow button that says "Returning Customer Subscribe Now".
Please do not go to Paywizard to resubscribe; and please do not top up your old Paywizard account.
Q: I wish to resubscribe, how do I do this?
A:
- Step 1: You can resubscribe by clicking on the 'Subscribe Now' button in the top right corner of the webpage.
- Step 2: Select the yellow button that says "Returning Customer Subscribe Now" for a quicker subscription route
- Step 3: Enter your Sky viewing card number in the PayWizard Form then click the button "Buy now with PayWizard"
- Step 4: When transferred to the PayWizard login screen please ensure you login with your existing PayWizard details. Do not create a new PayWizard account (using a different PayWizard account may result in your viewing being delayed)
- Step 5: Once on the 'Set Up Regular Payment' screen you can enter new payment details or click confirm if existing details are correct and up to date
Q: What details do I use to resubscribe?
A: Returning customers should use the same details they used the first time they set up their BoxNation and PayWizard account
This means the same:
- Username (this is the email address you first signed up with)
- Viewing card number
BoxNation App for Watching on Your Mobile or Tablet
Q: Looking for information, or support, for our mobile and tablet app?
A: Please visit our dedicated app FAQ page here.
No Signal After Subscription
Q: I subscribed 1 hour ago but I am still unable to view Box Nation?
A: Signals normally take 20 minutes but can take up to 4 hours at peak times. Please ensure your viewing card is fully inserted into your digital box and your viewing will be with you as soon as possible.
Q: I subscribed over 4 hours ago but I am still unable to view Box Nation?
A: We recommend contacting us to validate that the subscription has been processed correctly.
Viewing Problems
Q: What do I do if the following message appears: Channel / Programme Not Available
A: If you are receiving this error message, it is likely that the viewing card has not been inserted correctly. Remove and re-insert your viewing card into the slot marked Sky viewing card.
Please ensure that:
- The arrow on the viewing card is facing in to the slot.
- The gold chip on the viewing card is facing down.
Q: What do I do if the following message appears: No satellite signal being received
A: Try rebooting your box and checking your cable connections - Switch off your Sky box and TV at the mains. Next check that all the wires are firmly inserted into your Sky box and television. After three minutes, switch your Sky box and TV back on. If you are still experiencing this issue please contact your satellite provider.
Q: What do I do if the screen is blue or blank?
A: Try rebooting your box and checking your cable connections - Switch off your Sky box and TV at the mains. Next check that all the wires are firmly inserted into your Sky box and television. After three minutes, switch your Sky box and TV back on.
Q: What do I do if I keep losing signal whilst watching?
A: Heavy rain, snowfall, electrical storms or gales are common causes for satellite signals not being received by your digital box which can and does affect the quality of your picture. This is usually a temporary problem which will resolve itself once the weather conditions return to normal.
Q: How do I make sure I record all of the fight?
A: Due to the nature of live boxing, shows sometimes exceed their time slots.
As a result, we advise all users to manually add time to the
length of their recording to ensure they don't miss a single
moment.
Click here for instructions for Sky viewers.
Or, Virgin users, click here.
PayWizard
Q: What is PayWizard?
A: PayWizard is a quick and easy way to pay for your BoxNation subscription. You will be setting up a PayWizard account as part of the subscription process to manage your monthly payments.
Q: Why do I need to set-up a PayWizard account to subscribe?
A: PayWizard manages your subscription to BoxNation so that you can login and check your monthly payments.
Q: Is PayWizard secure?
A: Yes absolutely.
We understand the importance of using a trusted and safe system for taking payments through the BoxNation website. The PayWizard payment system has been developed to be as secure as possible and is PCI_DSS (Payment Card Industry Data Security Standard)Tier 1 compliant.
Q: How do I manage my payment method?
A: PayWizard is currently the only payment method accepted by BoxNation.
After selecting Sky on the subscription page, you'll be directed to the PayWizard page where you'll be asked to register and set up a PayWizard account.
During this process you'll be prompted to set up payments of £10 (€12.50 for ROI customers), which will be taken monthly from the credit card you enter, as well as paying a one-off registration fee of £10 for new or resubscribing Sky customers.
You should receive a confirmation email from BoxNation and PayWizard once this has been set up successfully.
Note: there is no need to set up or top up an 'ewallet' as part of this process - subscription payment cannot be taken from ewallet accounts.
Q: I'm having issues subscribing through PayWizard.
A: If you are having issues subscribing, it's normally due to one of the following:
- Service is temporarily down due to
high volumes
- We don't accept Maestro cards
- Your phone number and postcode needs to match EXACTLY those that
you've registered with Sky
- The address you register with PayWizard must also match the
address that your chosen credit or debit card is registered to
Before phoning our support line, please double check the last three points above don't apply to you.
Q: What can I do if I have a PayWizard problem?
A: You can contact the PayWizard customer service team through our contact us page here.
Q: Do I need to 'top up' my PayWizard account?
A: No, you are not required to 'top up' your PayWizard account for your BoxNation subscription. Each month BoxNation will ask PayWizard for you monthly subscription fee and this will be debited directly from your chosen payment method.
Q: I have forgotten my username and password?
A: Your username is your email address. If you're a returning subscriber, this should be the same email address that you used when you first subscribed.
If you have forgotten your password there is a link on PayWizard under 'password' that you can click in order to be emailed a password reset.
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